PLEASE NOTE THAT SAME DAY DELIVERY AND CLICK & COLLECT SERVICES ARE NOT AVAILABLE FROM 3PM 23/12/24 UNTIL 7AM 27/12/24.
REGULAR & EXPRESS ORDERS WILL BE DISPATCHED FROM 27/12/24.
Shipping Update
We're experiencing some delays with online orders. Our team is working hard to process and dispatch all orders as quickly as possible. Thank you for your patience and support!
If you've placed an order in the past two weeks, we sincerely apologise for the delay. Rest assured, we're priorisiting your order and working to get it to you soon. Thank you for your understanding.
Should you have any questions you can contact our customer support team at hello@giftbox.com.au
Standard Shipping Information
Delivery Method
All postage is sent via the Australia Post Eparcel network.
Shipping Fees
All purchases will attract a flat shipping fee within Australia. Orders over $99 for standard items & orders will receive free regular shipping.
| Regular | Same Day Delivery | Click & Collect |
| $15.00 / Free over $99 | $10.00 | Free |
Tracking Your Order
When you create an account to shop on Smokemart & GiftBox it asks for an email address, once you have made a purchase a unique tracking number will be sent to the nominated email address and you can track the order through the Australia Post website https://auspost.com.au/mypost/track/
The postage tracker will identify when the goods have been dispatched and are ready for delivery to your home, if delivery is unsuccessful (no one is home) the goods can be picked up from your local Australia Post outlet.
Delivery Times
Delivery times may be affected by the area/ postcode the parcel is being sent to, some areas are classed as being outside of the standard Australia Post network which takes longer to arrive.
Delivery Days
Delivery days are classed as business days of Monday – Friday. Orders cannot be sent on public holidays or weekends.
Standard Shipping Information
Delivery Method
All postage is sent via the Australia Post Eparcel network.
Shipping Fees
All purchases will attract a flat shipping fee within Australia.
Orders over $99 for standard items & orders will receive free regular shipping. Delivery fees for larger items & orders are calculated by weight.
| Order / Item Weight | Regular | Express | Same Day Delivery | Click & Collect |
| Orders over $99 | Free | $22.00 | $10.00 | Free |
| Order under $99 |
$25.00 |
$22.00 | $10.00 | Free |
| Bulky Orders | NA | $49.99 | NA | Free |
Tracking Your Order
When you create an account to shop on Smokemart & GiftBox it asks for an email address, once you have made a purchase a unique tracking number will be sent to the nominated email address and you can track the order through the Australia Post website https://auspost.com.au/mypost/track/
The postage tracker will identify when the goods have been dispatched and are ready for delivery to your home, if delivery is unsuccessful (no one is home) the goods can be picked up from your local Australia Post outlet.
Delivery Times
Delivery times may vary depending on which type of postage option is selected; the two options are Regular Parcel Post and Express Parcel Post which is a faster but more expensive option. Delivery times may also be affected by the area/ postcode the parcel is being sent to, some areas are classed as being outside of the standard Australia Post network which takes longer to arrive.
Delivery Days
Delivery days are classed as business days of Monday – Friday. Orders cannot be sent on public holidays or weekends.